Refund Policy
Effective As On 1st January 2025
Conditions for Refunds
At Eleevate Overseas, we strive to ensure customer satisfaction with our services. However, as our offerings focus on career counselling, consultancy, and coaching/training for language and competitive exam preparations, the fees paid are non-refundable under any circumstances.
Exceptions are made only when:
- Our company fails to start a course (not applicable for unavoidable instances).
- A delay in starting the course exceeds a fortnight. A delay of up to two weeks will not be considered as “not starting.”
How to Request a Refund
If you meet the conditions for an exception, follow these steps to submit your refund request:
- Submit a written request: Send an email to refund@eleevateoverseas.com outlining the details of your refund request.
- Provide supporting documentation: Include any relevant documents to support your claim.
- Await acknowledgment: Our team will acknowledge your request within three business days.
- Review and processing: Allow up to 14 business days for us to review and process your refund.
- Refund issuance: If approved, refunds will be issued via the original payment method.
Contact Us
For any inquiries related to refunds, please reach out to us at:
- Email: refund@eleevateoverseas.com
We appreciate your understanding and look forward to supporting your aspirations with our services.
